FAQ

There are cases in which tours will be cancelled due to unavoidable situations, such as wind speeds exceeding 20 m/s (Top Deck), heavy snow or other severe weather, and facility inspections to confirm safety.The following procedures will be followed in this situation. If you wish to have your tour rescheduled to a different date/time, we can provide a rescheduled reservation, but only if you are already at Tokyo Tower. Please visit the Operation Center.

The TOP DECK TOUR is by reservation only. Reservations can be made on the Internet Ticket Reservation and Sale Service site. Reservations can also be made at the ticket counter on the 1st floor of Tokyo Tower Foot Town (after the Top Deck is open).

Reservations cannot be made by telephone.

Yes, you can.
However, please note that once you have descended from the Main Deck to ground level, you will not be able to re-enter.

The first Top Deck Tour of the day is between 09:00 and 09:15.
The final tour of the day is between 22:00 and 22:15.

Unfortunately your reservation will be invalidated. Refunds will also not be possible. However, it will be possible to visit the Main Deck.

No. However, the Top Deck’s visiting hours end at 10:45 p.m. TOKYO TOWER is open until 11:00 p.m.

Please store any item for which the height, width, and depth add up to 100 cm or more at the Operation Center on the first floor of Foot Town.

There are stairs to be climbed, so it is recommended that baby strollers are stored at the Operation Center on the first floor of Foot Town.

Children can join the tour unaccompanied, although parents or guardians must be in full agreement.

No, tripods cannot be brought to the Top Deck.

Pets are not allowed within the venue, with the exception of assistance dogs (guide dogs, service dogs, hearing dogs).

They provide access to the 150m Main Deck and the 250m Top Deck.

Tickets can be purchased from the Internet Ticket Reservation and Sale Service site and from the ticket counter on the 1st floor of Tokyo Tower Foot Town.

Visitors wishing to pay by cash are requested to make their reservations and purchase tickets at the ticket counter on the 1st floor of Tokyo Tower Foot Town.

Dates and times of tickets cannot be changed after purchase. The tickets must be cancelled, and new tickets purchased.
* For ticket cancellations, 20% of the ticket price will be charged as a cancellation fee.

We cannot accept cancellations due to customer convenience. However, the tour may be canceled in the event of bad weather such as strong winds of 20 m/s or more (TOP DECK) or heavy snowfall, or due to equipment inspections to ensure safety. In that case, we will cancel your order.

Tickets provide only one-time access. It is possible to visit the 150m Main Deck after descending from the 250m Top Deck.

Discount coupons and invitation tickets to the Main Deck cannot be used for the TOP DECK TOUR.

Yes. If you have a disability certificate, the rates below will apply. Please present your certificate (original) at the time of purchase.
*If you are purchasing your ticket online, please come to the Operation Center on the first floor of TOKYO TOWER Foot Town before your tour starts, on the day of the tour.
We will check your disability certificate (original) and refund the difference.

*The above discounted rates apply for up to one caregiver per individual with a disability certificate. *Due to the small size of the elevators for structural reasons, and to ensure safety in case of emergency, we cannot allow entry of multiple wheelchairs at the same time. We appreciate your understanding. *A disability certificate is a certificate issued by a local government. For example, in Tokyo: physical disability certificate, intellectual disability certificate (ai no techo), mental disability health and welfare certificate, or other applicable certificate.

Check to make sure that there is no error in the e-mail address, and that the receipt of e-mail has not been blocked. If you have activated the filtering function for the e-mail settings provided by your provider or cellphone carrier, check for receipt of the e-mail in the "Deleted" folder and "Spam" folder.
* Purchase complete e-mails are sent out automatically and cannot be resent. * To check details of your purchase, prepare the [Purchase Number] and access the [Check Ticket] page.

You may be billed immediately when the "order details confirmation" page is displayed after the card information input with debit cards and other cards. If your purchase is not completed, the full price will be refunded.
However, the timing of refund differs with card companies and issuing banks, so please contact respective card companies or issuing banks.

Tickets can be cancelled up until 23:59 three days prior to visiting the Tower. For ticket cancellations, 20% of the ticket price will be charged as a cancellation fee. Cancellation charges will not be refunded even if new tickets are purchased. Applications for tickets to be changed or cancelled/refunded will not be accepted after 23:59 three days prior to visiting the Tower.
Ticket Issuance, booking confirmation, and Cancellation

Please have your ticket ready and come to the elevator area on the first floor of TOKYO TOWER Foot Town.

You will need a ticket for each person in your party.

Approximately 5 minutes.

You can join in conjunction with a trip up the outdoor stairs to the Main Deck.
However, please be sure to allow enough time to reach the Intro Gate on the second floor of the Main Deck by your reservation time.

Due to the small size of the elevators for structural reasons, and to ensure safety in case of emergency, we cannot allow entry of multiple wheelchairs at the same time. In addition, due to the width of the passages, there are size restrictions for wheelchairs. The maximum allowable wheelchair size is 700 mm x 1,200 mm. Moreover, wheelchairs must be accompanied by a companion (caregiver).

There are no wheelchair-accessible restrooms on the Top Deck. Please use the accessible restrooms on the second floor of the Main Deck and first and second floors of Foot Town.

Wheelchair users must be accompanied by a companion (caregiver).