FAQ

There are cases in which tours will be cancelled due to unavoidable situations, such as wind speeds exceeding 20 m/s (Top Deck), heavy snow or other severe weather, and facility inspections to confirm safety.The following procedures will be followed in this situation. If you wish to have your tour rescheduled to a different date/time, we can provide a rescheduled reservation, but only if you are already at Tokyo Tower. Please visit the Operation Center. Visitors wishing to visit the Main Deck are requested to go to the Operation Center. Details on special rates will be provided.

The TOKYO DIAMOND TOUR is by reservation only. Reservations can be made on the Internet Ticket Reservation and Sale Service site. Reservations can also be made at the ticket counter on the 1st floor of Tokyo Tower Foot Town (after the Top Deck is open).

Reservations cannot be made by telephone.

The TOKYO DIAMOND TOUR begins with the 12:00 p.m. session.
The final tour is at 6:00 p.m.

No. However, the Top Deck’s visiting hours end at 10:45 p.m. TOKYO TOWER is open until 11:00 p.m.

Children can join the tour unaccompanied, although parents or guardians must be in full agreement.

Children can join the tour unaccompanied, although parents or guardians must be in full agreement.

No, tripods cannot be brought to the Top Deck.

Pets are not allowed within the venue, with the exception of assistance dogs (guide dogs, service dogs, hearing dogs).

You can enter the MAPLE LOUNGE on the first floor of Foot Town, the 150-meter Main Deck, and the 250-meter Top Deck.

Tickets can be purchased from the Internet Ticket Reservation and Sale Service site and from the ticket counter on the 1st floor of Tokyo Tower Foot Town.

Visitors wishing to pay by cash are requested to make their reservations and purchase tickets at the ticket counter on the 1st floor of Tokyo Tower Foot Town.

Dates and times of tickets cannot be changed after purchase. The tickets must be cancelled, and new tickets purchased.
* For ticket cancellations, 20% of the ticket price will be charged as a cancellation fee.

We cannot accept cancellations due to customer convenience. However, the tour may be canceled in the event of bad weather such as strong winds of 20 m/s or more (TOP DECK) or heavy snowfall, or due to equipment inspections to ensure safety. In that case, we will cancel your order.

You can enter the 150-meter Main Deck and the MAPLE LOUNGE on the first floor of Foot Town as many times as you like on the day of your tour. You can only enter the 250-meter Top Deck once.

Discount coupons and invitation tickets to the Main Deck cannot be used for the TOKYO DIAMOND TOUR.

Yes. If you have a disability certificate, the rates below will apply. Please present your certificate (original) at the time of purchase.
*If you are purchasing your ticket online, please come to the Operation Center on the first floor of TOKYO TOWER Foot Town before your tour starts, on the day of the tour.
We will check your disability certificate (original) and refund the difference.

*The above discounted rates apply for up to one caregiver per individual with a disability certificate. *Due to the small size of the elevators for structural reasons, and to ensure safety in case of emergency, we cannot allow entry of multiple wheelchairs at the same time. We appreciate your understanding. *A disability certificate is a certificate issued by a local government. For example, in Tokyo: physical disability certificate, intellectual disability certificate (ai no techo), mental disability health and welfare certificate, or other applicable certificate.

Check to make sure that there is no error in the e-mail address, and that the receipt of e-mail has not been blocked. If you have activated the filtering function for the e-mail settings provided by your provider or cellphone carrier, check for receipt of the e-mail in the "Deleted" folder and "Spam" folder.
* Purchase complete e-mails are sent out automatically and cannot be resent. * To check details of your purchase, prepare the [Purchase Number] and access the [Check Ticket] page.

You may be billed immediately when the "order details confirmation" page is displayed after the card information input with debit cards and other cards. If your purchase is not completed, the full price will be refunded.
However, the timing of refund differs with card companies and issuing banks, so please contact respective card companies or issuing banks.

Tickets can be cancelled up until 23:59 three days prior to visiting the Tower. For ticket cancellations, 20% of the ticket price will be charged as a cancellation fee. Cancellation charges will not be refunded even if new tickets are purchased. Applications for tickets to be changed or cancelled/refunded will not be accepted after 23:59 three days prior to visiting the Tower.
Ticket Issuance, booking confirmation, and Cancellation

Please have your ticket ready and come to the MAPLE LOUNGE on the first floor of TOKYO TOWER Foot Town.

You will need a ticket for each person in your party.

Due to the small size of the elevators for structural reasons, and to ensure safety in case of emergency, we cannot allow entry of multiple wheelchairs at the same time. In addition, due to the width of the passages, there are size restrictions for wheelchairs. The maximum allowable wheelchair size is 700 mm x 1,200 mm. Moreover, wheelchairs must be accompanied by a companion (caregiver).

There are no wheelchair-accessible restrooms on the Top Deck. Please use the accessible restrooms on the second floor of the Main Deck and first and second floors of Foot Town.

Wheelchair users must be accompanied by a companion (caregiver).