Reservation

Frequently Asked Questions (FAQ)

Top Deck Tour
There are cases in which tours will be cancelled due to unavoidable situations, such as wind speeds exceeding 20 m/s (Top Deck), heavy snow or other severe weather, and facility inspections to confirm safety.The following procedures will be followed in this situation.
If you wish to have your tour rescheduled to a different date/time, we can provide a rescheduled reservation, but only if you are already at Tokyo Tower. Please visit the tour office.
Visitors wishing to visit the Main Deck are requested to go to the tour office. Details on special rates will be provided.
For visitors who purchased tickets from the Web Ticket Reservations and Sales Service Visitors do not need to do anything.
An e-mail will be sent to the e-mail address used at the time of purchase when the refund procedures have been completed.
  • * The date of the refund and other details will differ in accordance with the contract you have concluded with your credit card company, so please direct all inquiries regarding such details to your credit card company.
For visitors who purchased tickets from the ticket counter 【Cash】
Refunds will be made in cash.
We apologize for the inconvenience, but please submit your receipt and your purchased tickets at the ticket counter.
【Credit Card】
The payment made via credit card will be cancelled.
We apologize for the inconvenience, but please submit your receipt, your purchased tickets and your credit card at the ticket counter.
For visitors who purchased tickets from the Web Ticket Reservations and Sales Service
Visitors do not need to do anything.
An e-mail will be sent to the e-mail address used at the time of purchase when the refund procedures have been completed.
  • * The date of the refund and other details will differ in accordance with the contract you have concluded with your credit card company, so please direct all inquiries regarding such details to your credit card company.
For visitors who purchased tickets from the ticket counter
【Cash】
Refunds will be made in cash.
We apologize for the inconvenience, but please submit your receipt and your purchased tickets at the ticket counter.
【Credit Card】
The payment made via credit card will be cancelled.
We apologize for the inconvenience, but please submit your receipt, your purchased tickets and your credit card at the ticket counter.

The Top Deck Tour is only for people with reservations. Reservations can be made on the Internet Ticket Reservation and Sale Service site. Reservations can also be made at the ticket counter on the 1st floor of Tokyo Tower Foot Town (after the Top Deck is open).

Reservations cannot be made by telephone.

You cannot go up to the Main Deck until the reserved time, so please spend your time in Foot Town.

A voice guide unit providing guidance in 13 languages that is loaned out to all Top Deck Tour participants over elementary school age (free of charge). The tour guidance and panorama explanations enhance the enjoyment of the tour. Available Languages: Japanese, Chinese (traditional and simplified), Korean, English, Spanish, French, Italian, German, Russian, Thai, Vietnamese, Indonesian.

The first Top Deck Tour of the day is between 09:00 and 09:15. The final tour of the day is between 22:00 and 22:15.

Unfortunately your reservation will be invalidated. Refunds will also not be possible. However, it will be possible to visit the Main Deck.

No. However, Top Deck visiting time ends at 22:45. Tokyo Tower closes at 23:00.

Please store any item for which the height, width, and depth add up to 100 cm or more at the tour office on the first floor of Foot Town.

There are stairs to be climbed, so it is recommended that baby strollers are stored at the tour office on the first floor of Foot Town.

Children can join the tour unaccompanied, although parents or guardians must be in full agreement.

No, tripods cannot be brought to the Top Deck.

Pets are not allowed within the venue, with the exception of assistance dogs (guide dogs, service dogs, hearing dogs).

There is none on Main Deck, but we lend free binoculars on Top Deck.
※Items are limited in number.
※You can borrow binoculars until 17:00.

Tickets

They provide access to the 150m Main Deck and the 250m Top Deck.

Tickets can be purchased from the Internet Ticket Reservation and Sale Service site and from the ticket counter on the 1st floor of Tokyo Tower Foot Town (after the Top Deck is open).

Tickets purchased from the Internet Ticket Reservation and Sale Service site can only be paid for by credit card. (The cards accepted are VISA, MasterCard, JCB, AMEX, DINERS)
Visitors wishing to pay by cash are requested to make their reservations and purchase tickets at the ticket counter on the 1st floor of Tokyo Tower Foot Town (after the Top Deck is open).

Dates and times of tickets cannot be changed after purchase. The tickets must be cancelled, and new tickets purchased.
* A cancellation charge of ¥1,000 must be paid for each purchase, regardless of the number of tickets involved.

We are unable to cancel tickets because of bad weather. Click here for details on cancelling tickets.

Tickets provide only one-time access. It is possible to visit the 150m Main Deck after descending from the 250m Top Deck.

Discount tickets and invitation tickets can only be used for the main observation deck, not for the Top Deck Tour.

Internet Ticket Reservation and Sale Service Site

Tickets go on sale 60 days prior to the date of the tour.

Check to make sure that there is no error in the e-mail address, and that the receipt of e-mail has not been blocked. If you have activated the filtering function for the e-mail settings provided by your provider or cellphone carrier, check for receipt of the e-mail in the "Deleted" folder and "Spam" folder.
* Purchase complete e-mails are sent out automatically and cannot be resent.
* To check details of your purchase, prepare the [Purchase Number] and access the [Check Ticket] page.

You may be billed immediately when the "order details confirmation" page is displayed after the card information input with debit cards and other cards. If your purchase is not completed, the full price will be refunded.
However, the timing of refund differs with card companies and issuing banks, so please contact respective card companies or issuing banks.

Ticket Cancellations

Tickets can be cancelled up until 23:59 three days prior to visiting the Tower. A cancellation charge of ¥1,000 must be paid for each purchase, regardless of the number of tickets involved. Cancellation charges will not be refunded even if new tickets are purchased. Applications for tickets to be changed or cancelled/refunded will not be accepted after 23:59 three days prior to visiting the Tower.
Ticket Issuance, Reservation Confirmation, and Cancellation

Access Method

Go to the Top Deck lane on the 1st floor of Tokyo Tower Foot Town.

The QR codes issued at the time of purchase for everybody taking part in the tour are required. Print out or save images (screen capture) of the tickets and submit them upon arrival. The QR codes can be checked on the ticket purchase complete e-mail, and on the Check Top Deck Tour Ticket screen.

There is no need to wait in line outside. Enter from the entrance on the right-hand side of the Foot Town first-floor front entrance (ticket counter), and then go directly to the Top Deck lane.

Yes. Use the escalators, elevators or stairs within the building to go to the Top Deck lane on the first floor of Foot Town.

Is it not possible to join the Top Deck Tour from the external staircase to the Main Deck.

Wheelchair Access

Note that multiple wheelchairs are not allowed inside the facility simultaneously due to the small elevator that is required because of structural restrictions, and to ensure safety in the event of an emergency. There are also restrictions on the size of wheelchairs due to the width of the corridors. The maximum size of wheelchairs that can be admitted is 700 mm × 1,200 mm. Please confirm the wheelchair's measurements in advance. In addition, wheelchair users must be accompanied by an assistant. Thank you for your understanding.

Wheelchair

There are no wheelchair-accessible bathrooms on the Top Deck or Main Deck. Please use the accessible bathrooms on the first and second floors of Foot Town.

No, wheelchair users must be accompanied by an assistant.